Notifications

Not getting alerts? Work through this checklist to fix common notification issues.

Push notification checklist

1. Is SeatDrop installed? Check if SeatDrop appears on your home screen. If not, install it.

2. Are notifications allowed? Check your device's notification settings. SeatDrop needs permission to send alerts. See Turn on notifications for step-by-step instructions.

3. Is Do Not Disturb off? DND mode silences notifications. Turn it off or add SeatDrop as an exception.

4. Is the alert still active? Check the My Alerts page. If the showtime has passed, the alert has expired. Alerts stop monitoring after the showtime date.

5. Has the trigger happened yet? For seat alerts, SeatDrop only notifies you when a seat changes from taken to available — if no one cancels, there's nothing to alert about. For ticket drop alerts, you'll be notified when tickets actually go on sale at your theatre.

Ticket drop alerts are paused right now and won't fire until AMC's showtime feed is available again — they'll show "Paused — AMC data unavailable" in My Alerts. That's expected, and nothing is wrong with your setup. Seat alerts are unaffected, so keep working through this checklist if a seat alert is the one that went quiet.

6. Not sure whether notifications are actually working? Test them. On the My Alerts page, tap Test on the notifications row. SeatDrop sends a real notification and then waits for your device to confirm it arrived — you'll see Delivered ✓ only if it genuinely reached you. If it reports that it didn't reach this device, work through step 7.

SeatDrop also checks its own deliveries automatically: about once a day one of your real alerts doubles as a delivery check. If those checks start going unanswered on a device that used to receive fine, My Alerts will show "We can't reach this device" with a Reconnect button — and once things are healthy, the notifications row shows delivery confirmed with how recently a notification provably arrived.

7. Did you reinstall SeatDrop, or has it simply gone quiet? Deleting and reinstalling SeatDrop gives your device a brand-new notification address. On iPhone the old address can keep looking healthy to us long after it has stopped working, so alerts quietly stop arriving even though everything still reads Enabled on this device. Reinstalling again won't fix it — each reinstall creates yet another address.

After a reinstall the Alerts tab now shows "This device isn't linked yet" with a code box (the Profile tab has the same box under Account). Enter your SeatDrop code to see your alerts immediately, then confirm "Get alerts on this device?" to move notifications here. If you know your recovery email but not your code, tap Recover via email → instead.

One wrinkle: if your old install was active in the last few days, moving notifications needs an email confirmation first — that's the safeguard against someone with your code quietly redirecting your alerts. The screen walks you through it, and offers to link an email if you never did.

Still not working?

If you've checked everything above and still aren't getting alerts, let us know through the feedback form or join our Discord community for help — you can also type /ask there to get a straight answer from this guide.